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Yes. Please visit Facility Information to find the American Airlines Cargo facility closest to you.
Our goal is to ensure the animals shipped on American Airlines Cargo enjoy a safe and comfortable trip, and we have designed our animal shipping policies to reflect this. Please visit Shipping Animals for more details and instructions.
Our limits of liability may vary based on the type of service you are using. Please review Liability, Claims and Insurance for details.
We do with Priority Parcel Service (PPS), which offers a PPS box or PPS bag and PPS tape that can be used for smaller articles. Please review Facility Information for more details.
Yes, in most instances you can. Please check Facility Information for details about your origin city.
We do not offer AAdvantage miles for PPS or Cargo shipments. However, companies may receive travel benefits through our Business Extra program. View Business Extra for complete details.
According to our current security procedures, you have to be verified as a known shipper in order to ship on American Airlines and American Eagle. However, you do not need known-shipper status to ship pets. If you are interested in shipping with us, please begin the verification process by establishing a Precise Account Locator (PAL).
We offer PPS and/or Cargo service at most American Airlines cities within the United States and many international locations. See Facility Information for specific details.
We are pleased to offer all active members of the U.S. military forces and their dependents a discount of 50% off of our published rates for shipping their pets. This discount applies to shipments within the continental U.S., Hawaii, Puerto Rico and the U.S. Virgin Islands. Eligibility guidelines are listed below:
For Priority Parcel Shipments, you must present proper military identification at the time you drop the shipment off. For ExpediteFS shipments, you (for prepaid shipments) or the consignee (for charges collect shipments) are required to present the proper military identification. By proper identification, we mean:
We have hundreds of nonstop flights worldwide and add new nonstop routes whenever the industry demands it. More information can be found on our Schedules page.
Please see Proof of Delivery under Customer Service.
We operate a variety of widebody aircraft throughout our network. The size of aircraft in a given route is impacted by several factors and is under constant evaluation as those factors change. See Where We Fly to download our widebody network maps, and Schedules to download our current widebody schedules.
Most of our larger American Airlines Cargo facilities have refrigeration. It is important to note that refrigeration is on a first come, first serve basis and is not guaranteed. Read more information on packaging perishables.
No, but you may purchase them from your local moving or storage company.
Yes. In some instances, we may allow certain items from unknown shippers. Please contact us for assistance or more information.
For additional help with website technical support, site navigation and general shipping instructions, please call the aacargo.com Help Desk at 1-800-334-5299, option 1. Or feel free to use the email feature on the Customer Service page.