With the new aacargo.com, enhanced tools and features are at your fingertips. We’ve included user guides below to assist you in navigating the tools and resources available to you.
We want to make it easy to do business with us. Skip to the section you need for answers to commonly asked questions.
If you still need help, feel free to contact us.
You must be a known shipper to ship your goods with us, but there are two exceptions — transporting pets (or Live Animals) and documents weighing less than 16 ounces. Otherwise, you need to have a Precise Account Locator — or PAL — to ship with us.
Click here to learn more about shipping pets.
A Precise Account Locator — or PAL — is a number we use to identify you as a frequent shipper, and it includes your location and security status.
Unless you're shipping animals, you probably need a PAL. In accordance with the Transportation Security Administration (TSA), we only accept shipments weighing 16 ounces or greater from Known Shippers or TSA-approved indirect air carriers like freight forwarders, integrators, couriers and consolidators.
Click here to learn more on getting a PAL to start shipping with us.
You can apply for a PAL by completing our PAL application here.
You can apply to become a Known Shipper by completing our PAL application. After completing the PAL application, we will submit your information to the TSA, who will review your request to become a Known Shipper.
Once you're approved as a Known Shipper, you will receive your PAL number from us via email.
The short answer is, it depends on how long it takes the TSA to award you Known Shipper status. It could take up to 6 months.
If you're already known with another carrier, it usually takes less time. Because the TSA will reach out to you throughout the process, we recommend making yourself available when they contact you to expedite the process.
We only create PALs for businesses. However, any business approved by the TSA can become a Known Shipper and receive a PAL.
No, you must select one closest airport code per PAL. If you need to ship from another state, you will need to have a separate PAL for that location.
We have hundreds of nonstop flights worldwide and periodically add to or adjust our schedule based on demand.
Click here to learn more on our Schedules page.
We operate a variety of widebody aircraft throughout our network. The size of aircraft on a given route is impacted by several factors and is under constant evaluation.
Click here to learn more on our Schedules page.
No. In order to ship any goods on American Airlines or American Eagle, you must be verified as a known shipper. If you are a business or nonprofit interested in shipping with us, please begin the verification process by signing up for a Precise Account Locator (PAL).
We offer PPS and/or Cargo service at most American Airlines cities within the United States and many international locations.
Click here to learn more on our Facilities page.
It depends on the aircraft. To make this easier, we’ve created a tool to help you determine the height, weight and container compatibility for the aircraft we operate.
Click here to access our aircraft and container compatibility tools.
Most of our larger facilities have refrigeration, and it’s available on a first come, first serve basis.
Of course. Click here to find the American Airlines Cargo facility closest to you.
Our limits of liability may vary based on the type of service you are using.
Click here to view our Liability, Claims and Insurance page for details.
Our cargo facilities accept American Airlines Cargo credit accounts, credit cards, cashier’s checks, USPS money order, personal and certified checks in the exact amount payable to American Airlines. Please make sure you have two forms of identification ready.
Click here to learn more about the forms of payment we accept.
No, our facilities are cashless.
Unfortunately, AAdvantage and Business Extra miles cannot be exchanged for payment of cargo.
Click here to learn more about the forms of payment we accept.
Payments are only accepted in person, and the cardholder must be present with valid identification. We do not accept payments over the phone under any circumstances.
If you are interested in establishing a credit account with us, complete our credit application and submit it to us at:
American Airlines Cargo Accounting Credit Dept.
P.O. Box 619616, MD 8B 403
DFW Airport, Texas 75261-9616
Yes, you can view, approve and pay invoices electronically when you set up a credit account. You can access your invoices by logging in to your account.
The import fee is currently USD $50 per Master Air Waybill (MAWB) or USD $40 per House Air Waybill (HAWB), whichever is greater.
Click here to learn more about our fees and surcharges.
A letter of guarantee is a statement in writing that the shipper will be responsible for payment of services in the event that the consignee fails to do so. This letter must be included in the paperwork tendered for "collect" forms of payment.
Please note this option is not available for Priority Parcel Service.
The IATA Multilateral Agreement only covers eAWB for international shipments. A bilateral agreement with American needs to be completed to participate in domestic eAWB and requires your signature. The bilateral agreement can be found at aacargo.com/eawb.
Upon signing the bilateral agreement, you are automatically activated for all domestic stations. Please allow 5 business days to process all activation requests.
Yes. As long as you have a user profile on aacargo.com, you can create a domestic eAWB by following the same steps as you do when creating an international eAWB, completing all fields relevant to their particular shipment.
No, you can book your shipment however you prefer, and then create domestic eAWBs by locating the shipment in the Bookings dashboard on aacargo.com once confirmed.
Yes, we do accept domestic eAWB for PPS. A pre-booking is required to participate in eAWB.
Not at this time. Once an online booking is completed and confirmed, the website will provide a booking summarization that can be printed if needed.
Yes, we encourage newly-activated forwarders to bring a copy of the MAWB for the first few shipments. This way, our team can compare to the electronic message and validate accuracy. Once the information is validated and you’re comfortable, the paper copy is no longer necessary.
Yes, in most instances you can. Please check facility information for details about your origin city.
Our drop-off times depend on the commodity, service level and facility.
To find your drop off time, find your drop-off facility and scroll down to "Minimum Drop-off Times".
It's all about weight and balance. When referring to our recommended drop-off times, we’re working backwards from a separate internal time we call our lockout time. This is the when all cargo items, bags and freight are closed out so the weight and balance teams can estimate and procure fuel for the aircraft.
While we do post a minimum drop-off time on aacargo.com, we recommend arriving at our facility even earlier to ensure your freight doesn’t miss our lockout time.
We offer packing supplies if you’re using our PPS service, but not for freight. Our PPS drop-off locations offer a PPS box or bag and tape that can be used for smaller articles.
While we do not offer AAdvantage miles for freight shipments, we do offer travel benefits through our Business Extra program.
Click here to view our Business Extra page for complete details.
Yes, we offer pallet exchanges at certain stations. Check out our facility information for details.
You can find the dimensions of the most commonly used shipping containers with our aircraft and container compatibility tools.
No, but you may purchase them from your local moving or storage company.
The dedicated temperature-controlled spaces in our facilities are designed to protect pharmaceuticals, life science products and climate-sensitive items from fluctuating temperatures. These spaces are designed to accommodate both active and passive ExpediteTC shipments.
For active shipments, we have a designated section in each warehouse that has been strategically selected to avoid direct sunlight and inclement weather.
For passive shipments, we store them in the appropriate controlled room temperature (CRT), refrigerated (COL) or frozen (FRO) facilities to protect critical pharmaceutical products. When facilities are not available, ExpediteTC shipments are stored away from doors and dock openings and kept away from direct sunlight.
We currently have leasing agreements with CSafe and Envirotainer, and we’re always looking for opportunities to partner with more. If you’d like to ask about leasing a container, we can work with you in securing a lease on your behalf. Please contact EPXTC@aa.com for rate information.
Both CSafe and Envirotainer have drop-off locations all over the world. For one-way leases, we encourage you to return the container to one of the approved facilities. For round-trip leases, you must return the containers back to us according to the agreed-upon time schedule. Demurrage fees may apply for containers returned later than the agreed-upon time.
In order to ship Human Remains with us either domestically or internationally, we need you to provide us with a signed certificate of death, burial permit and/or burial removal permit as required by state law.
In addition to these required documents, you are responsible for securing any required documentation from the destination country if shipping internationally. We encourage you to contact the appropriate international consulate and/or embassy for information regarding documentation requirements.
Our dedicated TLC help desk can help provide you with all the information you need to transport Human Remains.
Visit our TLC page to learn more.
In the unfortunate event a shipment is lost, damaged or destroyed, we may be considered liable for specific amounts in regards to the value of your shipment. The back of your Air Waybill (AWB) has specific and detailed information on the liability and valuation of your shipment while in our possession.
Click here to begin the process.
To receive written proof of delivery on a specific shipment, for U.S./Canada origin AWBs, fill out the Proof of Delivery Request Form and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:
Cargo Revenue Accounting
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616
We're confident in our service, but in the event that your shipment gets lost or damaged, you can submit a claim at the link above. Make sure to have all of the relevant information handy to complete the form.
To initiate the form online, you’ll need to enter the AWB number (including airline code) and the date of AWB tender.
If the system isn’t allowing a claim to be created, please email Cargo.Claims.Administration@aa.com to troubleshoot the form.