Precise Account Locator (PAL)

A Precise Account Locator (PAL) is an internal number that we use to identify you as frequent shipper, your location and security status.

Apply for your PAL »

You Probably Need a PAL

Unless you're shipping animals, you probably need a PAL.

In accordance with the Transportation Security Administration (TSA), we only accept shipments weighing 16 ounces or greater only from Known Shippers or TSA-approved Indirect Air Carriers like freight forwarders, integrators, couriers and consolidators.

Find the business type that fits you below to learn more on getting a PAL to start shipping with us.

Medical, Funeral Home, Government, or Commercial and Private Shippers.

Individuals or businesses that offer their own goods for transportation

Learn More

These types of shippers must undergo a TSA-mandated security process to become a verified Known Shipper. To become a Known Shipper, complete the PAL Application.

Once received, we will submit your application to the TSA's Known Shipper Management System (KSMS) for approval. Upon review, American Airlines will notify you by email of the status of your application.

NOTE: It's very important to provide accurate and complete information in your application.

Indirect Air Carrier (IAC)

Couriers, consolidators, integrators, and freight forwarders

Learn More

Indirect Air Carriers (IAC) must be approved by the Transportation Security Administration (TSA) before shipping on American Airlines.

If you are already a TSA-approved IAC, please provide a copy of your Indirect Air Carrier certificate via email to: PALMaintenance@aa.com and PAL Application.

To apply for an IAC certificate, please visit the TSA website.

Live Animal Shippers

Breeders, animal rescue organizations, and zoological shippers

Learn More

A PAL is not required when shipping household pets. For more information, visit our Animals page or call 1-800-CARGOAA (800-227-4622).

If you ship animals on a regular basis, please complete the PAL Application.

 

Apply for a PAL

Need to Make Updates?

If you need changes to an existing PAL, there's no need to fill out the PAL application again. Simply send your changes or updates to PalMaintenance@aa.com.

Send PAL application updates ยป

Need Help?

Our customer service team is ready to help 24 hours a day.

Talk to us »

Cargo Facility Search

Get complete information on every single cargo location in our worldwide network.

Find your facility »