Get Started

With scheduled domestic and international service, cargo-only flights and charter flights, we're providing capacity to keep the global supply chain moving.

Whether it's North America to Europe, Latin America to Asia or everywhere in between, our award-winning team and interline partners are ready to help you connect the world.

If you have goods to ship, we’re here to guide you to the right solution.

For businesses that plan to ship frequently

1Apply for an account

Since we’re a passenger airline, it’s important that any business shipping goods with us be designated as a Known Shipper in coordination with the Transportation Security Administration (TSA).

Once your business has an account with us as a Known Shipper, you can work with your sales representative to get rates and book capacity for your shipments on American Airlines aircraft.

Sign up here

Learn more about signing up for an account »

2Once approved, get online access

Once you've been assigned a PAL number, you will need to complete our Company Agreement form to request a User ID and Password that will give you access to the services available on our website. This is where you can even assign a Super Administrator and designate who's allowed access to sensitive information.

Get online access here

Learn more about user types and online access »

Other types of shippers

For individuals

We recommend that individuals connect with a local freight forwarder. Forwarders have established accounts with us and can facilitate the customs paperwork requirements on your behalf.

Search for a freight forwarder »

For pet transport

For transporting pets, you can get started by requesting pet transport below.

Request pet transport »

If you're a pet shipping business and would like to set up an account, click here.

For charter flights

To request a charter flight, simply email aacargo.helpdesk@aa.com with your business needs, and our team will be in touch shortly to work with you on details.

Email us about charter flights »