Customer Service

Need help? We're at your service.

How can we help?

Our customer service team is available 24 hours a day, every day of the year to help. Simply find the most convenient option below and let us get started helping you.

General Cargo

800-CARGOAA English
800-344-4320 Spanish
817-355-6878 International

Priority Parcel Service

800-777-6931 English
800-344-4320 Spanish

ExpediteTC Help Desk

Available 24 hours


800-227-4622 English
800-344-4320 Spanish

Interline Service

800-736-3095 English
800-344-4320 Spanish

Human Remains - TLC

Available 24 hours
800-228-7878 (U.S.)

PAL setup


Flight Information

Available 24 hours
800-AA FLIFO English
800-228-8356 Spanish Help Desk

Available 24 hours
800-334-5299, Option 1
817-355-6800 (International)

Write us a letter

American Airlines Cargo

P.O. Box 619616; Mail Drop 4418
DFW Airport, TX 75261-9616

Get proof of delivery

We'll be happy to send you written proof of delivery on specific shipments. For U.S./Canada origin AWBs, please fill out a Proof of Delivery Request, and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616

For all other origin AWBs, please contact your local sales office.

COVID-19 Update

Coronavirus (COVID-19) continues to have a large impact on our industry. See where we're flying, our operational changes,
and how we're keeping you and our team members safe.

Get COVID-19 updates »