Customer Service

Need help? We're at your service.

How can we help?

Our customer service team is available 24 hours a day, every day of the year to help. Simply find the most convenient option below and let us get started helping you.

Give us a call.
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General Cargo

800-CARGOAA English
800-344-4320 Spanish

Priority Parcel Service

800-777-6931 English
800-344-4320 Spanish

ExpediteTC Help Desk

Available 24 hours


800-227-4622 English
800-344-4320 Spanish

Interline Service

800-736-3095 English
800-344-4320 Spanish

Human Remains - TLC

Available 24 hours
800-228-7878 (U.S.)
817-355-6712 (International)

PAL setup


Flight Information

Available 24 hours
800-AA FLIFO English
800-228-8356 Spanish Help Desk

Available 24 hours
800-334-5299, Option 1
817-355-6800 (International)

Email us.
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Cargo Customer Relations

We welcome your input! Email us at and share your comments, past experiences, compliments, concerns or suggestions.

Cargo Accounting

Do you have a question about your credit account? Contact Cargo Accounting at

Cargo Claims

We're here for you - just email for general Cargo Claims questions, status updates or help in completing a cargo claim form.

Write us a letter.
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American Airlines Cargo

P.O. Box 619616; Mail Drop 4418
DFW Airport, TX 75261-9616

American Airlines Customer Relations

4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Get proof of delivery.
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We'll be happy to send you written proof of delivery on specific shipments. For U.S./Canada origin AWBs, please fill out a Proof of Delivery Request, and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616

For all other origin AWBs, please contact your local sales office.

Cargo Facility Search

Get complete information on every single cargo location in our worldwide network.

Find your facility »

Track Shipment

Follow your package from start to finish with our tracking tool.

Track your AWB »


Plan your next shipment with our American Airlines flight and connecting truck schedules.

Download latest schedules »