Customer Service

Need help? We're at your service.

We'd love to talk to you.

Our customer service agents are available 24 hours per day, every day of the year to help you with booking and shipping instructions. You can also stay on top of your shipment status through our automated voice system at the same number.

Give us a call.
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General Cargo

800-CARGOAA English
800-344-4320 Spanish

Priority Parcel Service

800-777-6931 English
800-344-4320 Spanish

ExpediteTC Help Desk

Available 24 hours


800-227-4622 English
800-344-4320 Spanish

Interline Service

800-736-3095 English
800-344-4320 Spanish

Human Remains - TLC

Available 24 hours
800-TLC-3333 (U.S.)
817-355-6712 (International)

PAL setup


Flight Information

Available 24 hours
800-AA FLIFO English
800-228-8356 Spanish

Contact us through our website.
Learn More Help Desk

Ask us about website technical support, site navigation and shipping in general.

24 hours, 7 days a week
800-334-5299, Option 1


Cargo Customer Relations

We welcome your input! Email us at and share your comments, past experiences, compliments, concerns or suggestions.

Cargo Accounting

Do you have a question about your credit account? Contact Cargo Accounting at

Cargo Claims

We're here for you - just email for general Cargo Claims questions, status updates or help in completing a cargo claim form.

Write us a letter.
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American Airlines Cargo Consumer Relations

P.O. Box 619616; Mail Drop 4418
DFW Airport, TX 75261-9616

Get proof of delivery.
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We'll be happy to send you written proof of delivery on specific shipments. For U.S./Canada origin AWBs, please fill out a Proof of Delivery Request, and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616

For all other origin AWBs, please contact your local sales office.

Cargo Facility Search

American Airlines Cargo locations are worldwide. Search for one near you.

Find Facilities »


Download American Airlines flight and connecting truck schedules to help plan your shipment.

Download Schedules »