Customer Service

Need help? We're at your service.

We'd love to talk to you.

Our customer service agents are available daily from 6:00 a.m. to Midnight U.S. Central Time (unless otherwise noted) for booking and shipping instructions. Stay on top of your shipment status 24/7 through our automated voice system at the same number.

Telephone Contacts
Give us a call.
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General Cargo

800-CARGOAA English
(800-227-4622)
800-344-4320 Spanish*

Priority Parcel Service

800-777-6931 English
800-344-4320 Spanish*

ExpediteTC Help Desk

Available 24 hours a day
855-223-7982
817-785-4635
epxtc@aa.com

Animals

800-227-4622 English
800-344-4320 Spanish*
LiveAnimals.Cargo@aa.com

Interline Service

800-736-3095 English
(817-355-6877)
800-344-4320 Spanish*
HDQ.CargoSales@aa.com

Human Remains

Available 24 hours a day
(Jim Wilson Service)
800-AA-TRUST English
(800-228-7878)
800-344-4320 Spanish*
AATrustCargo@aa.com

Commercial Accounts

800-622-2000 English
800-344-4320 Spanish*

Freight Forwarders

800-634-7000 English
800-344-4320 Spanish*

Perishable Forwarders

800-222-1334 English
aapex@aa.com

Flight Information

Available 24 hours per day
800-AA FLIFO English
(800-223-5436)
800-228-8356 Spanish*

Contact us through our website.
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aacargo.com Help Desk

Ask us about website technical support, site navigation and shipping in general.

24 Hours a Day, 7 Days a Week
800-334-5299, Option 1
817-355-6800

Email

contactus@aacargo.com

Cargo Customer Relations

We welcome your input! Email us at cargo.customerrelations@aa.com and share your comments, past experiences, compliments, concerns or suggestions.

Cargo Claims

We're here for you - just email cargo.claims.administration@aa.com for general Cargo Claims questions, status updates or help in completing a cargo claim form.

Write us a letter.
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American Airlines Cargo Consumer Relations

P.O. Box 619616; Mail Drop 4418
DFW Airport, TX 75261-9616
USA

Get proof of delivery.
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We'll be happy to send you written proof of delivery on specific shipments. For U.S./Canada origin AWBs, please fill out a Proof of Delivery Request, enclose a $15 USD check or money order payable to American Airlines, Inc., and send it to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616
USA

For all other origin AWBs, please contact your local sales office.

US Airways Contacts

US Airways Cargo customers should continue to contact US Airways Customer Service.

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Cargo Facility Search

American Airlines Cargo locations are worldwide. Search for one near you.

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Facility Relocations

We're relocating our facilities in select cities to better serve you..

Learn more »

Schedules

Download American Airlines flight and connecting truck schedules to help plan your shipment.

Download Schedules »