Customer Service

Need help? We're at your service.

How can we help?

Our customer service team is available every day of the year to help. Simply find the most convenient option below and let us get started helping you.

Cargo and Priority Parcel Service

800-227-4622 English
800-344-4320 Spanish
817-786-4291 International


800-227-4622 English
800-344-4320 Spanish

International Contact

Contact local sales office

Help Desk


Interline Service

800-736-3095 English

Human Remains - TLC

800-228-7878 (U.S.) Help Desk

817-786-4291 (International)

Flight Information

800-AA FLIFO English
800-228-8356 Spanish

MEDEVAC Bookings

800-334-5299 Option 1

Account Setup (PAL)

Write us a letter

American Airlines Cargo

P.O. Box 619616; Mail Drop 4418
DFW Airport, TX 75261-9616

Get proof of delivery

We'll be happy to send you written proof of delivery on specific shipments. For U.S./Canada origin AWBs, please fill out a Proof of Delivery Request, and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616

For all other origin AWBs, please contact your local sales office.

Cargo Support Guide

Easy access to all our resources and contacts that serve you

Cargo Support Guide