Customer Service

Need help? We're at your service.

How can we help?

Our customer service team is available 24 hours a day, every day of the year to help. Simply find the most convenient option below and let us get started helping you.

Give us a call.
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General Cargo

800-CARGOAA English
(800-227-4622)
800-344-4320 Spanish

Priority Parcel Service

800-777-6931 English
800-344-4320 Spanish

ExpediteTC Help Desk

Available 24 hours
855-223-7982
817-785-4635
epxtc@aa.com

Animals

800-227-4622 English
800-344-4320 Spanish
LiveAnimals.Cargo@aa.com

Interline Service

800-736-3095 English
(817-355-6877)
800-344-4320 Spanish
HDQ.CargoSales@aa.com

Human Remains - TLC

Available 24 hours
800-228-7878 (U.S.)
817-355-6712 (International)
TLC@aa.com

PAL setup

972-916-6864
972-916-6874
PALmaintenance@aa.com

Flight Information

Available 24 hours
800-AA FLIFO English
(800-223-5436)
800-228-8356 Spanish

aacargo.com Help Desk

Available 24 hours
800-334-5299, Option 1
817-355-6800 (International)
aacargo.helpdesk@aa.com

Email us.
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Cargo Customer Relations

We welcome your input! Email us at cargo.customerrelations@aa.com and share your comments, past experiences, compliments, concerns or suggestions.

Cargo Accounting

Do you have a question about your credit account? Contact Cargo Accounting at accounting.cargo@aa.com.

Cargo Claims

We're here for you - just email cargo.claims.administration@aa.com for general Cargo Claims questions, status updates or help in completing a cargo claim form.

Write us a letter.
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American Airlines Cargo Consumer Relations

P.O. Box 619616; Mail Drop 4418
DFW Airport, TX 75261-9616
USA

Get proof of delivery.
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We'll be happy to send you written proof of delivery on specific shipments. For U.S./Canada origin AWBs, please fill out a Proof of Delivery Request, and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616
USA

For all other origin AWBs, please contact your local sales office.

Cargo Facility Search

Get complete information on every single cargo location in our worldwide network.

Find your facility »

Track Shipment

Follow your package from start to finish with our tracking tool.

Track your AWB »

Schedules

Plan your next shipment with our American Airlines flight and connecting truck schedules.

Download latest schedules »