Customer Service

Need help? We're at your service.

We'd love to talk to you.

Our customer service agents are available 24 hours per day, every day of the year to help you with booking and shipping instructions. You can also stay on top of your shipment status through our automated voice system at the same number.

Give us a call.
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General Cargo

800-CARGOAA English
(800-227-4622)
800-344-4320 Spanish

Priority Parcel Service

800-777-6931 English
800-344-4320 Spanish

ExpediteTC Help Desk

Available 24 hours
855-223-7982
817-785-4635
epxtc@aa.com

Animals

800-227-4622 English
800-344-4320 Spanish
LiveAnimals.Cargo@aa.com

Interline Service

800-736-3095 English
(817-355-6877)
800-344-4320 Spanish
HDQ.CargoSales@aa.com

Human Remains - TLC

Available 24 hours
800-TLC-3333 (U.S.)
817-355-6712 (International)
TLC@aa.com

PAL setup

972-916-6864
972-916-6874
PALmaintenance@aa.com

Flight Information

Available 24 hours
800-AA FLIFO English
(800-223-5436)
800-228-8356 Spanish

Contact us through our website.
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aacargo.com Help Desk

Ask us about website technical support, site navigation and shipping in general.

24 hours, 7 days a week
800-334-5299, Option 1
817-355-6800

Email

AACargo.Helpdesk@aa.com

Cargo Customer Relations

We welcome your input! Email us at cargo.customerrelations@aa.com and share your comments, past experiences, compliments, concerns or suggestions.

Cargo Claims

We're here for you - just email cargo.claims.administration@aa.com for general Cargo Claims questions, status updates or help in completing a cargo claim form.

Write us a letter.
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American Airlines Cargo Consumer Relations

P.O. Box 619616; Mail Drop 4418
DFW Airport, TX 75261-9616
USA

Get proof of delivery.
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We'll be happy to send you written proof of delivery on specific shipments. For U.S./Canada origin AWBs, please fill out a Proof of Delivery Request, and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616
USA

For all other origin AWBs, please contact your local sales office.

Cargo Facility Search

American Airlines Cargo locations are worldwide. Search for one near you.

Find Facilities »

Schedules

Download American Airlines flight and connecting truck schedules to help plan your shipment.

Download Schedules »