Customer Service

Need help? We're at your service.

How can we help?

Our customer service team is available 24 hours a day, every day of the year to help. Simply find the most convenient option below and let us get started helping you.

General Cargo

800-CARGOAA English
(800-227-4622)
800-344-4320 Spanish

Priority Parcel Service

800-777-6931 English
800-344-4320 Spanish

ExpediteTC Help Desk

Available 24 hours
888-733-1866
270-283-6530
epxtc@aa.com

Animals

800-227-4622 English
800-344-4320 Spanish
LiveAnimals.Cargo@aa.com

Interline Service

800-736-3095 English
(2702836532)
800-344-4320 Spanish
HDQ.CargoSales@aa.com

Human Remains - TLC

Available 24 hours
800-228-7878 (U.S.)
TLC@aa.com

PAL setup

972-916-6864
972-916-6874
PALmaintenance@aa.com

Flight Information

Available 24 hours
800-AA FLIFO English
(800-223-5436)
800-228-8356 Spanish

aacargo.com Help Desk

Available 24 hours
800-334-5299, Option 1
817-355-6800 (International)
aacargo.helpdesk@aa.com

Write us a letter

American Airlines Cargo

P.O. Box 619616; Mail Drop 4418
DFW Airport, TX 75261-9616
USA

Get proof of delivery

We'll be happy to send you written proof of delivery on specific shipments. For U.S./Canada origin AWBs, please fill out a Proof of Delivery Request, and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616
USA

For all other origin AWBs, please contact your local sales office.

Track your shipments now!

Track shipment

Follow your package from start to finish with our tracking tool.

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Cargo facility search

Get complete information on every single cargo location in our worldwide network.

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Schedules

Plan your next shipment with our American Airlines flight and connecting truck schedules.

Download latest schedules »