Liability, Claims & Insurance

Our goal is to always provide the best service possible.

In the unfortunate event a shipment is lost, damaged or destroyed, there are specific amounts that American Airlines Cargo is considered liable for in regards to the value of your shipment. The back of your air waybill has specific and detailed information on the liability and valuation of your shipment while in American Airlines Cargo's possession.

See the Conditions of Contract for a copy of the liability information and American Airlines Cargo's Terms and Conditions.

Priority Parcel Service Liability and Excess Valuation
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U.S. Domestic Shipments (including Puerto Rico and the U.S. Virgin Islands)

If no declared value is listed on the air waybill by the shipper, American Airlines Cargo's liability will not exceed the lesser of fifty (50) cents per pound of chargeable weight or the amount of any damages actually sustained.

Minimum/Maximum Liability

The minimum liability is $50 USD however; in no case will American Airlines Cargo's liability exceed the actual value of the goods shipped. The maximum liability for domestic and international (except Canada) PPS shipments is $1,500. For shipments between points in the U.S. and Canada the maximum liability is $1,000.

International Shipments

If no declared value is listed on the air waybill by the shipper, American Airlines Cargo's liability shall not exceed the lesser of 19 Special Drawing Rights (SDRs) per kilogram of actual scale weight for international shipments or the amount of any damages actually sustained. When declaring a value for Customs purposes, the maximum allowed for U.S. imports is $1,250 USD and for U.S. exports is $2,500 USD.

Declaring a Higher Value (Excess Valuation)

Higher value may be declared on the entire shipment or for individual pieces of a shipment.

Excess valuation may be purchased for fifty (50) cents per $100 USD and any fraction thereof, over American Airlines Cargo's standard liability, up to a maximum of $1,000 USD for shipments between U.S. and Canada or $1,500 for all other destinations, plus 6.25 percent tax.

When declared for the entire shipment:

  • If the entire shipment is lost, damaged or destroyed, the liability is the declared value, but not less than $50 USD or the actual value of the shipment, whichever is lower.
  • If only a part of the shipment is lost, damaged or destroyed, the liability is the average declared value per pound of the shipment multiplied by the number of chargeable pounds (scale pounds for international) of piece affected, but not less than $50 USD, the actual value of the affected pieces, or the amount of any damages actually sustained, whichever is lower.

When declared only for separate pieces of a shipment:

  • If the piece(s) are lost, damaged or destroyed, the liability is the declared value of the piece(s), but not less than $50 USD, the actual amount of damage sustained, or the actual value of the piece, whichever is lower.
ExpediteFSSM and ConfirmedFSSM Liability, Excess Valuation and Insurance
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U.S. Domestic Shipments (including Puerto Rico and the U.S. Virgin Islands)

If no declared value is listed on the air waybill by the shipper, American Airlines Cargo's liability will not exceed the lesser of fifty (50) cents per pound of chargeable weight or the amount of any damages actually sustained.

International Shipments

If no declared value is listed on the air waybill by the shipper, American Airlines Cargo's liability for shipments will not exceed the lesser of 19 Special Drawing Rights (SDR's) per kilogram of actual scale weight for international shipments or the amount of any damages actually sustained.

Declaring a Higher Value (Excess Valuation)

Higher value may be declared on the entire shipment or for individual pieces of a shipment. Excess valuation may be purchased for fifty (50) cents per $100 USD and any fraction thereof, over American Airlines Cargo's standard liability, up to a maximum of $500,000 USD, plus 6.25 percent tax.

When declared for the entire shipment:

  • If the entire shipment is lost, damaged or destroyed, the liability is the declared value, but not less than $50 USD or the actual value of the shipment, whichever is lower.
  • If only a part of the shipment is lost, damaged or destroyed, the liability is the average declared value per pound of the shipment multiplied by the number of chargeable pounds (scale pounds for international) of piece affected, but not less than $50 USD, the actual value of the affected pieces, or the amount of any damages actually sustained, whichever is lower.

When declared only for separate pieces of a shipment:

  • If the piece(s) are lost, damaged or destroyed, the liability is the declared value of the piece(s), but not less than $50 USD, the actual amount of damage sustained, or the actual value of the piece, whichever is lower.

Exceptions:

  • The maximum excess valuation for animal shipments is $1,500.00 USD.
  • Extraordinary High Value items may have excess valuation coverage purchased for seventy-five (75) cents per $100 USD (and any fraction thereof) over American Airlines Cargo's standard liability, up to a maximum of $500,000 USD, plus 6.25 percent tax. They may be shipped using ConfirmedFS or ExpediteFS. Please see High Value Items for a further description.
Shipper Insurance

Insurance is not required and is available for international American Airlines Cargo shipments only. Shipper's Interest Insurance may be purchased through American Airlines for seventy-five (75) cents per $100 USD plus 6.25 percent tax. The insurance is subject to a minimum of $3.25 USD (which covers up to $500 USD) and a maximum of $3,000 USD (which covers up to $500,000 USD). Fractions of $100 USD of coverage purchased are rounded to the next $100 USD. Insurance is available for shipments tendered on international air waybills only and for most commodities.

Exceptions:

  • Animals
  • High value
  • Perishables
  • Human remains
Service Guarantees
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At American Airlines Cargo, we stand behind our family of flight specific products. Therefore, in the event that your shipment does not travel on its booked flight, due to circumstances within our control, we offer the following guarantees:

  • Priority Parcel Service – Service failures on U.S. domestic and international PPS shipments are eligible for refunds up to 50% of shipping costs.
  • Expeditefs – Service failures are eligible for refunds up to 100% of shipping costs.

No refund will be paid if the delay was caused by weather conditions, mechanical delay of the aircraft, termination, diversion, postponement or delay of any flight because of force majeure, strikes, riots, civil commotion, international conditions, any government regulations, order demand or requirement, shortage of labor, fuel facilities or labor difficulties or for any other reason beyond American Airlines' control. For full details, see American Airlines Cargo Rules and Regulations.

Processing a Claim
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In the event that your shipment experiences conditions that result in a loss or damage, you will need to submit an American Airlines Cargo Claim Form - English or American Airlines Cargo Claim Form - Spanish. There are a variety of time limits for filing a claim, depending on the type of claim you submit. A full list of time limits can be found on the Terms and Conditions portion of the Cargo Air Waybill.

To expedite the processing of your claim please be sure to:

  • Completely fill out the claim form, ensuring that all requested information (contact name, physical address and telephone number) is provided. Failure to do so may result in a delay in processing your claim.
  • Attach all forms (invoices and supporting information) pertinent to your claim. You may email, fax or mail the documents to the address provided on the form.

A representative from the American Airlines Cargo Claims Administration will acknowledge your claim within 15 days of the receipt of your correspondence, if sent via email. If further investigation is required, please allow 30-60 days for a final resolution of your claim.

For general Cargo Claims questions, to check claim status or help in completing the cargo claim form, email cargo.claims.administration@aa.com. Please note that this email address is for cargo claims only.

For passenger service issues such as baggage fee refunds or other passenger/baggage service inquiries, contact aa.com customer relations or visit our passenger refund website www.refunds.aa.com.

Proof of Delivery
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To receive written proof of delivery on a specific shipment, for U.S./Canada origin AWBs, fill out the Proof of Delivery Request Form and send with a $35.00 USD check or money order per AWB, payable to American Airlines, to the following address:

American Airlines
Cargo Revenue Accounting
Imaging Department
PO Box 619616
MD HDQ 4428
DFW Airport, TX 75261-9616

For all other origin AWBs, please contact your local sales office.

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