TLCSM

A journey of honor, compassion and care.

Providing peace of mind.

Suffering the loss of a loved one is one of the most difficult and trying times in life. You can rest assured that we are serious about the care and sensitivity of transporting departed loved ones to their final resting place. Our TLC Specialists will work directly with funeral homes and mortuaries, and assist with the advance arrangements required to ship human remains.

Our specialists will assist with worldwide shipping needs including:

  • Caring oversight and expert knowledge at our TLC Specialist Desk
  • ExpediteFSSM service offering premium boarding priority and a 100% guarantee
  • Daily scheduled service in the U.S. and around the globe
  • Premium handling process to ensure priority
  • Online tracking and shipment status notification
  • Trained Interline specialists to assist with connections throughout the world
Shipping Information

Information for mortuaries and funeral homes.

Learn More
Uncremated Remains

When shipping uncremated remains, please provide a physician's or health officer's certificate or a burial transit permit. It is required by local, state, government and international regulations. Shipping cadavers for research purposes does not require a burial transit permit. Please contact the state or country officials both at the origin and destination for full details on all regulations and document requirements.

Minimum Packaging Requirements

Please secure the remains in a hermetically sealed casket, approved metal container or combination unit in order to prevent shifting and the escape of strong odors. Then place that in an outer container (airtray) made of wood, canvas, plastic or paperboard. The airtray must have at least six handles and sufficient rigidity and padding to protect the inner container from damage by ordinary care and handling. Please use new airtrays; used ones are not allowed. When using combination or cremation containers, airtrays are not required.

Unembalmed Remains

Dry ice is not necessary to pack unembalmed remains. When using dry ice, remember that it will be subject to dangerous goods shipping regulations. Please secure unembalmed remains in a casket or combo unit or metal container in order to prevent shifting and the escape of strong odors. Please contact the state or country officials both at the origin and destination for full details on all regulations and document requirements.

Cremated Remains

When transporting cremated remains, keep in mind that the acceptance guidelines are slightly different from those of uncremated remains. Unless the remains are destined for a burial service, you will not need a burial transit permit. Please contact the state or country officials both at the origin and destination for full details on all regulations and document requirements.

Minimum Packaging Requirements

  • Cremated remains must be contained in a 5-millimeter polyurethane bag within cardboard outer packaging.
  • A metal container or urn is the preferred method of inner packaging.
  • Minimum size requirements (12" X 12" X 12") apply.

Airtray Information
Learn More

For your convenience, we sell paperboard and adult-sized airtrays (87" X 32" X 23") which meet the requirements for an outside shipping container. Please keep in mind that reusing airtrays is not allowed. We do not offer infant airtrays for sale. The cost of an adult-sized airtray is $90 USD.

Airtrays are available for purchase through TLC. Our specialists will verify availability at your originating city and assist with the purchase at the time of your booking.

After Hours Release
Learn More

Our TLC Specialist Desk will verify the destination airport is open to release your shipment. If closed, we will attempt to arrange an after hours release. Normally, the shipment has to be prepaid to facilitate an after hours release.

Contact our Specialists

24/7 Customer Service
at our TLC Specialist Desk.

1-800-TLC-3333 (U.S. Toll Free)
1-817-355-6712 (International)
TLC@aa.com