Suffering the loss of a loved one is one of the most difficult and trying times in life. You can rest assured that we are serious about the care and sensitivity of transporting departed loved ones to their final resting place.
Our TLC specialists are available 24/7 to work directly with funeral homes and mortuaries, and to assist with the advance arrangements required to ship your loved ones.
Call 800-228-7878 (or 1-817-786-4291 if international) or email us at TLC@aa.com any time to start making arrangements.
If it's important to you, it's important to us. We have decades of experience moving your loved ones, so we encourage you to please contact us with any questions or concerns at 800-228-7878 or at TLC@aa.com.
When shipping uncremated remains, please provide a physician's or health officer's certificate or a burial transit permit. It is required by local, state, government and international regulations. Shipping cadavers for research purposes does not require a burial transit permit. Please contact the state or country officials both at the origin and destination for full details on all regulations and document requirements.
Please secure the remains in a casket (or hermetically sealed casket as required) or alternative container (approved metal container or combination unit) in order to prevent shifting and the escape of strong odors. Caskets and alternative containers must be enclosed in an outer container (airtray) made of wood, particle board, corrugated fiberboard, plastic, or other water repellent material, and must have at least six handles and sufficient rigidity and padding to protect the inner container and contents from damage by ordinary care and handling. Please use new airtrays; used airtrays are not permitted. With certain types of combination units or cremation containers, airtrays may not be required. Containers should be clearly labeled with the following information: Air Waybill number, name of the deceased and the destination.
Dry ice is not necessary to pack unembalmed remains. When using dry ice, remember that it will be subject to dangerous goods shipping regulations. Please secure unembalmed remains in a casket or combo unit or metal container in order to prevent shifting and the escape of strong odors. Please contact the state or country officials both at the origin and destination for full details on all regulations and document requirements.
When transporting cremated remains, please keep in mind that the acceptance guidelines are slightly different compared to that of uncremated remains. Unless the remains are destined for a burial service, you will not need a burial transit permit. Please contact the state or country officials both at the origin and destination for full details on all regulations and document requirements.
Due to security requirements, no personal items may travel inside of the casket with the remains. All personal effects must be shipped separately. Please ensure the casket is checked before sealing and delivering.
Airtrays and combinations units must be new. For your convenience, we sell paperboard and adult-sized airtrays (87" x 32" x 23") which meet the requirements for an outside shipping container. Please note that reusing airtrays is not allowed. We do not offer infant airtrays for sale. The cost of an adult-sized airtray is $90 USD.
Airtrays are available for purchase through TLC. Our specialists will verify availability at your originating city and assist with the purchase at the time of your booking.
Our TLC Specialist Desk will verify the destination airport is open to release your shipment. If closed, we will attempt to arrange an after hours release. Normally, the shipment has to be prepaid to facilitate an after hours release.