If you're looking for speed and priority, start here.

Our Priority Parcel Service (PPS) is designed to give your small parcel shipments and beloved animals the highest priority possible.

PPS gets your shipments with a maximum weight of 100 lbs and 90 total inches (H x W x L) in size onto the next flight out from more than 150 stations around our network.

You can either book in advance or simply visit one of our PPS facilities with your shipment before the next flight’s cutoff time.

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Make your next shipment a true priority

PPS Benefits

  • Next-flight service for up to 100 lbs
  • Fastest transit time & highest priority
  • Advanced booking not required, but recommended
  • More than 150 locations worldwide
  • 50% money-back guarantee

The PPS difference

Maximum weight

PPS shipments can weigh up to 100 lbs/45 kgs per piece.

Maximum size

Can be up to 90 total inches (sum of height, width, length)

Cashless process

Payment by credit card or an approved credit account is required. Cash or checks are not accepted as a form of payment.

PPS air waybills (AWB)

Unique AWB number is provided at the PPS ticket counter or in advance by prebooking online. If you still require paper AWB, unnumbered paper stock is available.

PPS acceptance policies

American Airlines Cargo facilities have established tender/cutoff times for domestic and international shipments before each flight. Please be sure to arrive early enough to complete acceptance activities. All air waybills must be ready for carriage and all acceptance criteria must be completed prior to the facilities established cutoff times. Shipments that complete the acceptance process after the established tender/cutoff times may be booked on the next available flight.

  • Please be aware that acceptance in non-U.S. cities varies. See Facilities page for more
  • PPS to international destinations is not available on regional flights
  • Shipments must clear cargo customs at destination
  • Couriers may have access to a separate courier recovery point
  • PPS unable to receive customs clearance by close of business will be held until the next business day
  • Shipments to Japan must utilize Universal AWBs or AC-13 forms. PPS AWB Form 469 is not accepted in Japan

Minimum drop-off and recovery times

Domestic U.S.

Drop Off Location

Minimum Time Prior to Flight Departure

Dedicated PPS facilities* 45 minutes
60 minutes - dangerous goods
Airport ticket counters 60 minutes
Cargo terminal** 60 minutes
Cargo Hubs (CLT, DFW, ORD, JFK) 120 minutes
ATL 75 minutes
ELP 75 minutes
HNL 120 minutes
MCI 90 minutes
MIA 90 minutes
PHL 90 minutes
SFO 90 minutes

Recovery Location

Availability After Arrival

Dedicated PPS Facilities*
Airport Baggage Service
Airport Ticket Counter (American Eagle Cities)
30 minutes
Cargo terminal 60 minutes

*Dedicated Priority Parcel offices are located at the following airports: DFW, LAX, ORD, JFK, LGA, CLT
**Check specific Drop-Off/Recovery Locations to determine if accepted at the cargo terminal.

International (Outbound from the U.S.)

Drop Off Location

Minimum Time Prior to Flight Departure

Dedicated PPS Facilities* 45 minutes - U.S. Connecting Service
90 minutes - Non-stop Int'l Service
Airport Ticket Counters 60 minutes
Cargo terminal** 60 minutes
BOS 120 minutes - Non-stop Int'l Service
CLT 120 minutes - Non-stop Int'l Service
MIA 120 minutes - Non-stop Int'l Service
SJU 240 minutes - Non-stop Int'l Service

Recovery Location

Availability After Arrival

Cargo terminal 240 minutes
Cargo terminal 120 minutes - U.S. Connecting Service
240 minutes - Non-stop Int'l Service

*Dedicated Priority Parcel offices are located at the following airports: DFW, CLT, LAX, ORD, JFK, LGA
**Check specific Drop-Off/Recovery Locations to determine if accepted at the cargo terminal.

Pets & Animals recommended arrival times

Drop Off Location

Minimum Time Prior to Flight Departure

Dedicated PPS facilities 180 minutes
Airport ticket counters 120 minutes
Cargo terminals 180 minutes
JFK 210 minutes
HNL 210 minutes
MIA 210 minutes
International 240 minutes

*Dedicated Priority Parcel offices are located at the following airports: DFW, LAX, ORD, JFK, LGA
**Check specific Drop-Off/Recovery Locations to determine if accepted at the cargo terminal.

We're here to help 24/7

If you ever have questions, our team is available to help. Contact us with any questions or concerns.