Priority Parcel Service

Make your next shipment a true priority.

If you're looking for speed and reliability, start here. Our Priority Parcel Service (PPS) is designed for you and available at more than 150 acceptance locations worldwide.

Shipment Parameters

Weight

Pieces up to 100 lbs/45 kgs per piece

Size

Pieces up to 90 total inches (the sum of the height, width and length)

Special Commodities
Animal Shipments

PPS is the quickest way to get animals to their destination. For complete details about transporting animals, see Shipping Animals.

Dangerous Goods*

Please be aware that the only dangerous good allowed with PPS is Dry Ice.

MEDEVAC

PPS service for life-saving medical emergency and organ shipments.

PPS is cashless

Payment by credit card or an approved credit account is accepted at all dedicated PPS Centers and ticket counters that accept PPS shipments. Cash or checks are not accepted as a form of payment.

PPS Air Waybill (AWB) numbers

Your unique AWB number can be created at the PPS ticket counter or in advance by pre-booking online. If your business still requires a paper AWB, unnumbered paper stock is available at our PPS ticket counters or from your local sales representative. Please note: if you currently have numbered AWB’s, you can still continue to use them until the supply is exhausted.

Time Requirements

U.S. Domestic Shipments
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Minimum Drop-Off and Recovery Time
Drop Off
Location Minimum Time Prior to Flight Departure
Dedicated PPS facilities* 45 minutes
60 minutes - dangerous goods/live animals
Airport ticket counters 60 minutes
Cargo terminal** 60 minutes
120 minutes - live animals
Cargo Hubs (CLT, DFW, ORD, JFK) 120 minutes
120 minutes - live animals
ATL 75 minutes
90 minutes - live animals
ELP 75 minutes
120 minutes - live animals
HNL 120 minutes
PHL 90 minutes
120 minutes- live animals
SFO 90 minutes
120 minutes- live animals
Recovery
Location Availability after flight arrival
Dedicated PPS Facilities*
Airport Baggage Service
Airport Ticket Counter (American Eagle Cities)
30 minutes
Cargo terminal 2 hours

*Dedicated Priority Parcel offices are located at the following airports: DFW, LAX, ORD, JFK, LGA, CLT
**Check specific Drop-Off/Recovery Locations to determine if accepted at the cargo terminal.

International Shipments
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Minimum Drop-Off and Recovery Time
Drop Off
Location Minimum Time Prior to Flight Departure
Dedicated PPS Facilities* 45 minutes - U.S. Connecting Service
90 minutes - Non-stop Int'l Service
Airport Ticket Counters 60 minutes
Cargo terminal** 60 minutes
BOS 120 minutes - Non-stop Int'l Service
CLT 120 minutes - Non-stop Int'l Service
MIA 120 minutes - Non-stop Int'l Service
SJU 240 minutes - Non-stop Int'l Service
Recovery
Location Availability after flight arrival
Cargo terminal 240 minutes
Cargo terminal 120 minutes - U.S. Connecting Service
240 minutes - Non-stop Int'l Service

*Dedicated Priority Parcel offices are located at the following airports: DFW, CLT, LAX, ORD, JFK, LGA
**Check specific Drop-Off/Recovery Locations to determine if accepted at the cargo terminal.

Acceptance Policy
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American Airlines Cargo facilities have established tender/cutoff times for domestic and international shipments before each flight. Please be sure to arrive early enough to complete acceptance activities. All air waybills must be ready for carriage and all acceptance criteria must be completed prior to the facilities established cutoff times. Shipments that complete the acceptance process after the established tender/cutoff times may be booked on the next available flight.

  • Please be aware that acceptance in non-U.S. cities varies. See Facilities page for more
  • Shipments must clear cargo customs at destination
  • Couriers may have access to a separate courier recovery point
  • PPS unable to receive customs clearance by close of business will be held until the next business day
  • Shipments to Japan must utilize Universal AWBs or AC-13 forms. PPS AWB Form 469 is not accepted in Japan
Get more from PPS
  • Highest boarding priority
  • Fastest transit time
  • Shortest acceptance connections and recovery for U.S. domestic shipments
  • Advance booking recommended but not required
  • Money back guarantee up to 50% of charges

Try our PPS tracking

Our AWB tracking provides PPS shipment status at a glance.

Track your PPS AWBs »
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FlightSafe® Tracking

State-of-the-art tracking for your most time-critical, high-value and temperature-sensitive shipments using industry-leading GPS and sensor tracking.

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