As pet owners ourselves, we understand that it can feel stressful to drop your best friend off for a flight. You probably have the same questions we had: Will my pet be safe? Will they be comfortable throughout their journey?
American PetEmbark provides industry-leading policies and procedures to ensure your pet receives the best care in the air. Not only do we have more than 65 years of experience transporting animals, but our experts exceed industry standards to ensure the best possible travel experience for your pet.
When your pet travels with PetEmbark, they are in the caring hands of our compassionate team members, who treat your pet like their own.
We don't want you to miss a step, so take a moment to watch this video (featuring a lot of cute dogs) and learn everything you need to know about your pet's travel, or view this written guide.
You can access all our PetEmbark guidelines, policies and restrictions, and required documents at the links below.
Effective July 14, 2021, the Centers for Disease Control and Prevention (CDC) implemented a temporary suspension for dogs entering the United States from high-risk countries for dog rabies. Visit the CDC website for the latest restrictions and requirements.
Effective September 28, 2022, the Canadian Food Inspection Agency (CFIA) implemented a new measure preventing the entry of commercial dogs from high-risk countries for dog rabies into Canada. Visit the CFIA website for the latest restrictions and requirements.
We've made pet travel even easier through a new partnership with the animal transportation experts at My Pet Cab, who offer a safe and seamless home delivery service for your pet. Just opt into My Pet Cab's front-door delivery service while booking your dog or cat. Our customer service agents will assist you during your reservation by providing you with an exact quote of My Pet Cab's service based on the delivery location. The additional service will be included on your overall charge, efficiently combining all shipping costs for your convenience.
Known for their compassionate and individualized approach to animal transportation, My Pet Cab will work directly with our team at American to coordinate and complete the final miles of your pet’s trip. My Pet Cab team members are thoroughly trained in animal care and transportation, and and will deliver pets in a specialized My Pet Cab vehicle equipped with secondary air systems and electronic monitoring thermometers, as well as remote cameras and vehicle monitoring systems, prioritizing your pet’s health and safety on the ride home.
My Pet Cab Drivers will provide you with real-time text messages to keep you posted along the way. Pets will also have access to My Pet Cab’s 24/7 on-call veterinarians.
My Pet Cab service is available for pets traveling to the following locations:
My Pet Cab also provides long-distance travel for select locations, allowing pets to fly into Los Angeles and travel in a My Pet Cab vehicle to locations in Las Vegas, Nevada; Phoenix, Arizona; Tucson, Arizona; and Palm Springs, California. These connections make it easier for customers to transport their pets during summer months – when temperatures are too high to accommodate animals at the airports in those locations.
We know there's a ton of information to digest, so we've prepared some answers to frequently asked questions.View FAQs »
Your pet is special to us. We have more than 50 years of experience caring for furry friends, so please email us with any questions or concerns at PetEmbark@aa.com.