Please bring two copies (the original and one extra) issued and signed by a licensed veterinarian within 10 days of travel for both the outbound and return trips. If the words "mix" or "mixed" are used to describe the pet, then the predominant breed must be referenced. Animals must also be 8 weeks old in order to travel.
Electronic health certificates are acceptable with certificate number, proper license and accreditation number.
For animals traveling round-trip within the U.S., the original health certificate may be used for the return journey providing the return occurs within 10 days of the date the certificate was first issued. Otherwise, a new health certificate will be required for the return journey.
Please ensure the licensed veterinarian clarifies that the animal is fit to travel and there is no risk of birth occurring during the entire journey. If the health certificate states the animal has given birth, time of tender must be greater than 48 hours post whelping to be accepted for carriage. Females with suckling young and un-weaned animals will not be accepted for carriage. Animals must be 8 weeks old in order to travel.
Please bring one copy issued and signed by a licensed veterinarian in accordance with local timeline regulations. If your dog or cat is less than 12 weeks old, they are not required to be vaccinated.
For the animal's safety, we've standardized our breed verification. This will help veterinarians provide consistent and accurate information about all dogs and cats to ensure that your pet is on the approved breed list.
If ground temperatures are between 20 and 44 degrees Fahrenheit, we require you provide an acclimation letter signed and dated by a licensed veterinarian. The letter must state the exact lowest temperature — between 20 and 44 degrees Fahrenheit — that the animal may be exposed to. This applies to origin, connection and destination cities.
Find complete information on our temperature policy here.
We ask that each customer sign the acknowledgment form to confirm that they have followed the steps necessary to prepare their pet for safe travel with us. The customer's signature on this required form lets us know that they have reviewed and accept the statements included.
For animals being transported from an international origin into the U.S., the international shippers certificate must be completed.
For animals being transported to an international destination, visit the USDA-APHIS Pet Travel site for your destination country's documentation requirements. These requirements can include vaccinations, testing and arranging for import permits — which can take weeks or months to complete prior to travel. We recommend starting this process as soon as you know your destination.
If you don't comply with all the destination country's requirements, you risk the animal being refused transport, being subject to quarantine or being returned to the United States at your expense. Contact the USDA-APHIS Customer Service Call Center at 844 820 2234 or visit the USDA-APHIS Pet Travel site for import requirements.
We have partnered with Coppersmith Global Logistics to assist your pet in clearing customs in the U.S. Coppersmith works under power of attorney to arrange for the clearance of your pet through the U.S. governmental regulatory agencies. Coppersmith will work closely with the importer to ensure all information is correct and complete prior to loading. Then, they will electronically file for release before your pet even arrives in the United States.
Let either your sales representative or your pet transport professional know you're interested in using Coppersmith to make your pet's international travel experience as smooth as possible.
Transportation for wild or exotic birds is restricted to our on-line service only. If you are transporting wild or exotic birds, you will need to state — both in writing and on letterhead — whether the birds were:
Please bring two copies (the original and one extra) issued and signed by a licensed veterinarian within 10 days of travel for both the outbound and return trips. Primates must be at least six months old, weaned and tendered at a cargo terminal.
We will not accept primates used for laboratory research, experimentation or exploitation purposes.
Primates may only be accepted for transportation when:
For all other types of animals, consult the website of the destination country for specific requirements. The IATA shipper's certification is required for U.S. outbound international or interline transfer shipments. Also, please read the IATA shipper's instructions and responsibilities.