The right travel kennel can keep your pet physically and emotionally comfortable throughout their journey. To make sure your pet has a comfortable flight, we have strict kennel requirements designed to keep your pet safe.
Failure to meet all kennel requirements will result in your animal not being able to travel on the designated flight. It will need to be rebooked for a later flight or day, which may result in additional expenses.
It is important you purchase the right size kennel for your animal. Each animal must have enough space to stand, turn about normally while standing, sit erect, and to lie in a natural position.
Rule of thumb: No part of your pet should be taller or longer than the kennel when standing outside the kennel.
* Domestic flights only
** ExpediteFS only
Due to heating limitations. we cannot transport warm-blooded animals on any Airbus 319. 320. 321NX, 3215 or 321H aircraft. Acceptable animals that can be transported on the Airbus 319, 320, 321NX, 3215 or 321H include tropical fish, lobsters and other "aquatics."Aircraft compatibility (PDF) »
Kennel must be made from rigid plastic, metal or wood with a metal grated end which can be the door. It also needs to be leakproof and escape-proof.
Kennel must have adequate ventilation on 3 sides for domestic and 4 sides for international flights. The ventilation openings must be a max of 1" x 1" (dogs) or 3/4" x 3/4" (cats).
Snap closure kennels will only be accepted when secured with metal nuts, bolts or screws. Black nylon caps are also accepted.
The kennel door must be made of metal. No doors on top of the kennel.
After our team performs a visual screening of the pet at drop-off, releasable cable ties will be attached to all four corners of the kennel door frame. We will drill holes if not already present.
All wheels must be inoperable or removed.
Kennel must be clean with no offensive odors.
Place absorbent material like blankets, towels, or beds on the bottom. Hay, wood shavings, and straw are not allowed. Note that bedding can't exceed 3" in height.
Attach two dishes (food and water) to the inside of the kennel, making sure they're accessible without opening the door. Split dishes are accepted.
A clear one-gallon bag of food taped to the top along with instructions.
We'll place a "Live Animals" and orientation labels on your kennels during drop-off.
The arrival times for your pet are dependent on the drop-off location and product, so we've developed a helpful chart to give you an idea of when you need to bring your pet to the airport.
* DFW, LAX, ORD, JFK, LGAAirport timing guide (PDF) »
At the recommendation of the American Veterinary Medical Association (AVMA), we will not accept household dogs and cats that have been sedated or tranquilized.
If you plan to sedate or tranquilize an animal other than a household dog or cat, see our sedation policy to learn more.
On the date of travel, you’ll also need to supplement your pet's kennel with the following materials, labels and security.
Keep in mind that two dogs or two cats may share the same kennel if each is less than 20 lbs. and less than six months old. All animals must be at least eight weeks old and weaned in order to travel.