Disaster relief: How you can help.

Ready to help? Here's what you need to know about sending relief.

We know how important it is to get supplies to affected areas following disaster. Because safety is paramount in our industry, shipping air cargo requires strategic planning in cooperation with TSA regulations. However, we're committed to getting your relief supplies to the area as quickly as possible.

Simply follow the link directly below to provide us with all the information we need to coordinate your shipment.

Disaster Relief Request Form ยป

Information about Known Shippers

In coordination with the TSA, we require anyone shipping goods with us to be approved by the TSA as a Known Shipper.

If you are not a Known Shipper

Please send the specific items that you would like to send, which includes weight and dimensions, to a local freight forwarder in your area. You can also reach out to the American Red Cross to send supplies or volunteer your time.

If you are a Known Shipper

Please complete the Disaster Relief Request Form so we can contact you directly.

If your organization wants to become a Known Shipper

You can apply for a Precise Account Locator (PAL) on aacargo.com to start the TSA approval process. Once approved, complete the Disaster Relief Request Form so we can contact you directly.

NOTE: Individuals will not likely be approved to become a Known Shipper. It is intended for organizations who will routinely send freight.

Minimum Packaging Requirements

Shipment must be properly packaged and labeled by the Shipper to ensure:

  • Safe transportation, with ordinary care in handling, including delivery to the Consignee (recipient) without loss or damage to other cargo or personnel
  • A minimum of 48 โ€“ hour transit time (for U.S domestic shipments):
    • Must be able to withstand 8 โ€“ 12 physical handlings on and off trucks, conveyors, carts, etc.
    • Must withstand pressure of 60lbs. per square ft (27 kgs. Per square ft.) on any surface, assuming the shipment may be at the bottom of a six-foot stack of cargo.
    • Must withstand a 12 โ€“ inch drop on any surface or corner (based on the National Safe Transit Committee Standards).
    • Must be able to tolerate 30 seconds in the rain during loading and unloading.
    • Must be free of exposed wires.
    • Must be able to slide on any surface.

Recommended items

  • Flashlights & extra bulbs
  • Battery-operated radios
  • Battery-operated lanterns
  • Alkaline batteries (in different sizes)
  • First aid kit
  • Duct tape
  • Rain gear
  • Insect repellent sprays (non aerosol)
  • Soap
  • Prescription medication
  • Over the counter medication
  • Sunscreen
  • Bandages
  • Adhesive tape
  • Antiseptic solution
  • Paper plates, cups, plastic utensils
  • Paper towels
  • Hand tools
  • Dust mask
  • Whistles
  • Extension cords

Recommended food items

  • Bottled water
  • Bottled juice
  • Non-styrofoam coolers for food and drinks
  • Canned foods
  • Dry pet food
  • MREs
  • Dry goods

Unacceptable for aircraft

  • Used generators
  • Used gas/oil powered equipment
  • Propane
  • Lithium batteries
  • Dangerous Goods
  • Aerosol Cans
  • Alcohol
  • Live Animals
  • High Value (value of $1500 USD and higher)
  • Strike anywhere matches
  • Gas/oil/petroleum products
  • Household cleaners
  • Bleach
  • Paints
  • Perfume
  • Tobacco
  • Firearms or Firearms Parts
  • Other dangerous goods, including dry ice

For all other questions, please contact us.


Current Operations Status

Please check our alerts section daily as we provide service updates to the affected areas.

Red Cross

American Airlines has partnered with American Red Cross for many years. Please consider making a donation to the Red Cross if none of these options are feasible.