News & Updates

Operations Alert

  • The latest on our COVID-19 operations

    Last updated: March 23 at 11:00 a.m.

    Coronavirus (COVID-19) continues to have a large impact on our industry. For everything you need to know about our response to COVID-19, please visit our COVID-19 updates page.


    Previous updates surrounding COVID-19

    Update 6 (March 13, 2020):

    We will implement a phased suspension of most long-haul international flights from the U.S. starting on March 16. This suspension will last through May 6.

    We will continue to operate one flight daily from Dallas-Fort Worth (DFW) to London (LHR), one flight daily from Miami (MIA) to LHR and three flights per week from DFW to Tokyo (NRT).

    We will also continue short-haul international flying, which includes flights to Canada, Mexico, Caribbean, Central American and certain markets in the northern part of South America, as scheduled.

    Update 5 (March 3, 2020):
    Due to the reduction in demand, American Airlines is suspending operations to and from Seoul, South Korea (ICN), and Dallas-Fort Worth (DFW). Flights to Seoul are scheduled to resume April 25.

    Update 4 (March 1, 2020):
    Due to the reduction in demand, American Airlines is suspending operations to and from Milan, Italy (MXP), from New York (JFK) and Miami (MIA). Flights to Milan are scheduled to resume April 25.

    Update 3 (Feb. 11, 2020):
    Due to the reduction in demand, American Airlines has extended the suspension of flying to and from mainland China and Hong Kong from our Dallas-Fort Worth (DFW) and Los Angeles (LAX) hubs.

    • Flights between DFW/LAX and the mainland China are suspended through April 24.
    • Flights between DFW and Hong Kong are suspended through April 23.
    • Flights between LAX and Hong Kong are suspended through April 24.

    Our teams are contacting affected customers directly to accommodate their needs. We will continue to evaluate the schedule and make any adjustments as necessary.

    Update 2 (Feb. 6, 2020):
    American Airlines has extended the suspension of flying to Hong Kong from our Los Angeles hub through March 27. Flights to Hong Kong from Dallas/Fort Worth are scheduled to resume Feb. 21. Our teams are contacting affected customers directly to accommodate their needs. We will continue to evaluate the schedule and make any adjustments as necessary.

    Update 1 (Feb. 4, 2020):
    We have suspended flying to Hong Kong from both Dallas and Los Angeles through Feb. 20 due to demand. Our teams are contacting affected customers directly to accommodate their needs. We will continue to evaluate the schedule for Feb. 20 and beyond and make any adjustments as necessary. If you have any additional questions, please contact your sales representative.

    Original Alert (Jan. 31, 2020):
    Based on the U.S. Department of State's recent increase of the China Travel Advisory to a Level 4 (Do Not Travel), American is suspending its operations to and from the Chinese mainland beginning today through March 27. Our teams are contacting affected customers directly to accommodate their needs. We will continue to evaluate the schedule for March 28 and beyond and make any adjustments as necessary. If you have any additional questions, please contact your sales representative.

  • An update on Live Animal shipments

    Last updated: March 24 at 10:00 a.m.

    The impact of COVID-19 has rapidly changed the way all of us conduct business and our personal lives. To ensure your most treasured shipments have a smooth journey during these uncertain times, we are temporarily changing the guidelines for how we transport Live Animals.

    Effective Wednesday, March 25, we are implementing the following changes for Live Animal shipments scheduled on or after the effective date:

    • Live Animal shipments will be restricted to domestic travel within and between the United States, Puerto Rico and the U.S. Virgin Islands
    • One flight segment per Live Animal booking will be allowed (no connecting flights)
    • Due to our unprecedented network changes, we no longer have the operational efficiencies to support our current pricing. To be able to continue our Live Animal program, we are implementing a Peak Surcharge (PSC) of $75 per Air Waybill (AWB) for all new bookings scheduled to move on or after March 25. Fees will not apply to bookings which were made ahead of this communication.

    Should you have additional questions, please contact your sales representative or email us at LiveAnimals.Cargo@aa.com.

  • An update on TLC shipments

    Last updated: March 24 at 10:00 a.m.

    The impact of COVID-19 has rapidly changed the way all of us conduct business and our personal lives. To ensure your customers' loved ones have a smooth journey during these uncertain times, we are temporarily changing the guidelines for our TLC shipments.

    Effective Wednesday, March 25, we are implementing the following guidelines:

    • Human Remains, including Human Cremains, will be only be accepted for travel in the United States (both origin and destination must be within United States including Puerto Rico and US Virgin Islands)
    • Human Remains, including Human Cremains, will only be booked for travel on American Airlines or American Airlines regional partner flights. No interline shipments will be accepted

    Should you have additional questions, please contact your sales representative or email us at TLC@aa.com.