American Airlines announced they will be implementing a fair booking policy to address late changes or cancellations, effective May 1, 2020.
The policy represents American’s plans to mitigate unused space, especially when demand is critical. Cargo president Rick Elieson shared that it is imperative that all cargo space is put to its best possible use.
"As big as our network is, we now have a very limited number of daily flights around the world and we have a responsibility to protect that capacity," said Elieson. "This is space that could be used to hold life-saving medicines or critical freight, so we must do everything we can to avoid wasted cargo capacity and have as positive an impact on the world at a time when people are counting on us so heavily."
Understanding the challenges that shippers face in securing capacity, the new cancellation and fair booking policy still gives customers the opportunity to adjust their business with American and avoid extra charges. If a customer cancels up to 48 hours prior to scheduled departure or ships the amount in the original booking, no fees will apply.
Customers with shipments over 100kg will be responsible for paying a fee starting at $50 for late cancellation, late reduction in chargeable weight or failure to show. Full policy details can be found online at aacargo.com/rates.
American recently launched its new end-to-end management system in late 2019, which introduced an online booking platform and made it easier for customers to digitally review options and secure bookings.
"The technology implementation we started last year is an important step in our larger modernization effort," said Elieson. "The tools we now have allow us to be more nimble to both streamline and advance the way we do business. Similar to how passenger tickets evolved over the years, this policy allows us to be more efficient with limited inventory and better meet the needs of our customers."
American Airlines Cargo provides one of the largest cargo networks in the world with cargo terminals and interline connections across the globe. Every day, American transports cargo between major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia.
American Airlines offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. With a shared purpose of caring for people on life's journey, American's 130,000 global team members serve more than 200 million customers annually. Since 2013, American has invested more than $28 billion in its product and people and now flies the youngest fleet among U.S. network carriers, equipped with industry-leading high-speed Wi-Fi, lie-flat seats, and more inflight entertainment and access to power. American also has enhanced food and beverage options in the air and on the ground in its world-class Admirals Club and Flagship lounges. American was recently named a Five Star Global Airline by the Airline Passenger Experience Association and Airline of the Year by Air Transport World. American is a founding member of oneworld®, whose members serve 1,100 destinations in 180 countries and territories. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. Learn more about what's happening at American by visiting news.aa.com and connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines.