News & Updates

American Airlines Cargo opens new, expanded London
pharma room

June 29, 2017

Complements additional CRT rooms in over 150 other locations

As part of American’s commitment to support the expansion of its healthcare and pharmaceutical services, American Airlines Cargo has announced the opening of a new Controlled Room Temperature (CRT) facility at its London Heathrow (LHR) cargo center. The new room is 1,700 square feet (160 square meters), and is a testament to the airline’s dedication to temperature-controlled healthcare shipments.

The new CRT can accommodate up to 16 times more standard euro skid pallets at one time than the previous room, providing airline customers with greater capacity when it comes to moving temperature-sensitive healthcare freight to and from LHR. Both inbound and outbound logistics companies supporting American's ExpediteTC service will utilize the new CRT room. It is a fully monitored and alarmed facility, where the standard operating temperature will be set to maintain passive products at +59°F to +77°F (+15°C to +25°C). Euro Scan software is used to monitor precise temperatures within the facility, which will provide real-time information to the American operations team, and will be used for reporting purposes.

"This is a tremendous service enhancement for our European customers," says Andy Cornwell, regional sales manager for northern Europe. "This new, far larger facility can meet their needs even more effectively now and in the future. And this will be further improved when our COL +2°C to +8°C (+35°F to +46°F) storage for pharma products comes on stream later this summer.”

The newly enlarged CRT room will be of significant value to customers moving specialist pharma traffic between Europe and the U.S. As the second largest carrier from LHR across the Atlantic, American offers up to 20 daily departures to the United States, including two daily flights between LHR and Philadelphia (PHL), home to American’s industry leading 25,000 square-foot pharmaceutical facility.

About American Airlines Cargo

American Airlines Group is the holding company for American Airlines. American provides one of the largest cargo networks in the world with cargo terminals and interline connections across the globe. Every day, American transports cargo between major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia Pacific.

American Airlines and American Eagle offer an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL. In 2015, its stock joined the S&P 500 index. Connect with American on Twitter @AmericanAir and at


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