News & Updates

American's cargo operations named 'Best of Americas' by customers

April 29, 2014

American Airlines Cargo announced today it has been named the 'Best Cargo Airline of the Americas' for the seventh consecutive year by readers of Air Cargo News, a leading air cargo industry publication.

Photo of Jim Butler accepting award.
Jim Butler, president of American Airlines Cargo, accepts the Best Cargo Airline of the Americas award from Rod Entwistle, Director of ACP Worldwide, during a ceremony on April 26.

The award is based on the voting results of more than 25,000 supply chain professionals and is considered one of the most important honors in the industry. Participants were asked to vote on the publication's website for the airline that provided the best overall customer experience. Voting for the 31st annual competition was open for two months, and the results were then audited by the UK-based British International Freight Association.

Jim Butler, president of American Airlines Cargo, accepted the award in London during a formal ceremony at the Lancaster London Hotel on April 26.

"We work hard every day to make sure our customers are at the center of everything we do, and we are incredibly honored to accept this award for the seventh straight year," Butler said. "As we build the world's greatest airline, this award inspires us to continue developing and delivering world-class services and solutions for our customers."

This is the second award American Airlines Cargo has won this year. In March, the Interactive Media Council presented the team with a 'Best in Class' award in the technology category for its redesigned cargo website, The Interactive Media Council recognizes the highest standards of excellence in website design and development each year.


About American Airlines Cargo

American Airlines Group is the holding company for American Airlines. American provides one of the largest cargo networks in the world with cargo terminals and interline connections across the globe.

Every day, American transports cargo between major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia. Together with wholly owned and third-party regional carriers operating as American Eagle, the airlines operate an average of approximately 6,700 flights per day to nearly 350 destinations in over 50 countries from its hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington DC.

This year, American Airlines Group Inc. topped Fortune Magazine's list of best business turnarounds and its stock joined the S&P 500 index. Connect with American on Twitter @AmericanAir and at


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