News & Updates

Customer Update

Ban on Samsung Galaxy Note7 shipments
September 13, 2016

For the safety of our passengers, employees and other cargo, we will not be transporting recalled Samsung Galaxy Note7 devices. This policy follows new IATA guidelines, which were put into place after reports of the battery catching fire during or after charging.

If you have any questions, please reach out to your local sales representative. To learn more, please visit our Dangerous Goods page.

As a reminder: For similar reasons, the air cargo shipment of lithium batteries and lithium-powered devices are prohibited when they are the subject of a safety recall or when the lithium battery has been damaged or identified by the manufacturer as having a safety defect.

Need Help?

Our customer service team is ready to help 24 hours a day.

Talk to us »

Cargo Facility Search

Get complete information on every single cargo location in our worldwide network.

Find your facility »