News & Updates

American Airlines Cargo releases enhanced air waybill tracking

February 10, 2016

American Airlines Cargo has introduced newly redesigned tracking functionalities on its website. Developed to increase visibility into the entire shipping process and offer a more customized experience, the enhanced tracking capabilities will improve shipment visibility for all customers from booking to delivery.

The enhanced features include:

  • Live “at-a-glance” status updates via color-coded progress bars
  • Detailed flight, AWB and Customs information
  • Simple access and navigation to shipping history
  • Added sorting and viewing capabilities for logged-in users

Logged-in users can also sort their shipments by origin and destination, which gives them the ability to quickly simplify and consolidate the information displayed on their screens.

“We gathered feedback from our customers on the tracking process and used that valuable information to make needed changes—overall it’s just a simpler and more user-friendly experience,” said Eric Mathieu, Cargo’s director of Customer Experience. “Our customers wanted better organization, increased transparency into their flights and shipments, and real-time updates from point A to point B. This is a much easier tool to use. Now, our website contains all of these enhanced functionalities and more.”

American plans to continue to improve the Cargo customer experience this year with continued global implementation of electronic AWBs (eAWBs), investment in new technology and warehouse equipment, warehouse facility upgrades, and the addition of more ExpediteTC and perishable coolers at major Cargo destinations worldwide.

For more detailed information on American’s newly enhanced tracking, visit aacargo.com.

About American Airlines Cargo

American Airlines Group is the holding company for American Airlines. American provides one of the largest cargo networks in the world with cargo terminals and interline connections across the globe.

Every day, American transports cargo between major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia. Together with wholly owned and third-party regional carriers operating as American Eagle, the airlines operate an average of approximately 6,700 flights per day to nearly 350 destinations in over 50 countries from its hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington DC.

This year, American Airlines Group Inc. topped Fortune Magazine's list of best business turnarounds and its stock joined the S&P 500 index. Connect with American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines.

 

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