News & Updates

Integration Update - A letter from Jim W. Butler

September 9, 2014

Dear Cargo Customer

Nine months ago, the merger between American Airlines and US Airways became official. Since then, we have dedicated ourselves to restoring American as the greatest airline in the world. The cargo team has been working hard to plan for a seamless transition and I thank you for your patience and loyalty during this time.

The objective of our integration has been to bring together the expertise, solutions, and teams you've relied on from both cargo organizations into the industry's most customer-focused airfreight partner. Today, I am proud to share with you that on Monday, October 20, 2014, we will take the largest step toward this goal by becoming one cargo organization and transitioning to a single air waybill using the American Airlines prefix 001.

While you will be seeing more information over the next few weeks, I'd like to share the following important details now:

  • We will transition to accepting a single air waybill (001) for all new shipments originating on or after October 20th.
  • All American Airlines and US Airways booking channels will still be available to you, including our customer contact centers and aacargo.com, and will allow you to book 001 air waybills across both networks for flights on October 20th and beyond.
  • For shipments originating between now and October 19th, please continue to use US Airways (037) and American Airlines (001) air waybills when booking, tendering, and recovering shipments with each respective airline.

The combination of our networks is only the beginning of many exciting changes built around your needs. With initiatives like e-freight, a new state-of-the-art pharmaceutical facility in Philadelphia, and 70 new widebody and hundreds of narrowbody aircraft on the way, we are modernizing the cargo business with you in mind.

Our most important goal is to ensure a smooth experience for you and your extended team. In the coming weeks, you will receive more details about what this transition means and how you can best take advantage of the benefits. You can also find the latest updates any time on aacargo.com.

Thank you again for your business and we look forward to partnering with you as one cargo team very soon.

Sincerely

Jim W. Butler
President, American Airlines Cargo

 

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