What you need to know about coronavirus (COVID-19)

Last updated: March 30 at 5:00 p.m.

Coronavirus (COVID-19) continues to have a large impact on our industry. Here's everything you need to know about our response to COVID-19. For complete American Airlines coronavirus coverage, please visit the American Airlines newsroom.


Keeping our customers and team members safe

Safety remains our top priority, and we want you to know about the steps we’re taking to care for our team members, customers and vendor partners in response to the COVID-19. We have implemented measures beyond CDC recommendations to ensure we are compliant with all directives for preventing the spread of COVID-19 at our facilities and on our aircraft, including:

  • A dedicated 24/7 COVID-19 support desk at our Integrated Operations Center (IOC), led by our staff doctor to lead coordinated response efforts and contingency plans
  • Enhanced cleaning in all facilities
  • Providing disinfectant wipes and hand sanitizer for airport team members and all cargo locations
  • Restricted access to all locations, including restricted movement between teams and workgroups
  • Enhanced aircraft cleaning procedures, including fogging
  • Temperature checks for operation-critical employees and self-monitoring for all others

Learn more about how we're ensuring a safe environment »


We're still offering international widebody capacity

We are still operating domestic and international widebody routes carrying cargo to destinations in the U.S., Asia and Europe. The international destinations include:

  • Dallas-Fort Worth (DFW) to London (LHR)
  • Miami (MIA) to London (LHR)
  • Dallas-Fort Worth (DFW) to Tokyo (NRT)

We also continue to offer short-haul international flying to Canada, Mexico, Caribbean, Central American and certain markets in the northern part of South America, as scheduled.

Download our current widebody network map »

See the complete list of schedule changes »

Expanding our cargo capacity

We're also preparing for our next cargo-only roundtrip flights between Dallas-Fort Worth International Airport (DFW) and Frankfurt Airport (FRA) to depart over the next couple of weeks. On March 20, we launched our first cargo-only flight since 1984 on this route to move cargo in the midst of COVID-19.

To book space on our cargo-only flights, please contact aacargo.helpdesk@aa.com for information.


We've updated some station hours

We've adjusted our operating hours in some of our stations throughout our network. Be sure to check your station's hours when planning your shipments.

Check your facility's hours »


We've updated how we're shipping Live Animals

To ensure your most treasured shipments have a smooth journey during these uncertain times, we are temporarily changing the guidelines for how we transport Live Animals.

Effective Wednesday, March 25, we are implementing the following changes for Live Animal shipments scheduled on or after the effective date:

  • Live Animal shipments will be restricted to domestic travel within and between the United States, Puerto Rico and the U.S. Virgin Islands
  • One flight segment per Live Animal booking will be allowed (no connecting flights)
  • Due to our unprecedented network changes, we no longer have the operational efficiencies to support our current pricing. To be able to continue our Live Animal program, we are implementing a Peak Surcharge (PSC) of $75 per Air Waybill (AWB) for all new bookings scheduled to move on or after March 25. Fees will not apply to bookings which were made ahead of this communication.

Have questions? Email us »


We've updated how we're shipping TLC

To ensure your customers' loved ones have a smooth journey during these uncertain times, we are temporarily changing the guidelines for our TLC shipments.

Effective Wednesday, March 25, we are implementing the following guidelines:

  • Human Remains, including Human Cremains, will be only be accepted for travel in the United States (both origin and destination must be within United States including Puerto Rico and US Virgin Islands)
  • Human Remains, including Human Cremains, will only be booked for travel on American Airlines or American Airlines regional partner flights. No interline shipments will be accepted

Have questions? Email us »