AACargo

Hurricane relief: How you can help.

Hurricanes Irma and Maria have made a significant impact on Puerto Rico and other islands in the Caribbean. We know it's important to get supplies there as soon as possible, so we're working to help as best we can.

Because safety is paramount in our industry, shipping air cargo requires strategic planning in cooperation with TSA regulations. However, we're working hard to help get your relief supplies on board.

How to ship relief

TSA requires anyone shipping air freight to be registered as a Known Shipper. Because the application process can take time, it might not be a viable option for you.

If you are not a Known Shipper. Please send the specific items that you would like to send, which includes weight and dimensions, to the freight forwarder in your area.

If you are a Known Shipper. Please send the specific items that you would like to send, which includes weight and dimensions, to Cargo.Comm@aa.com so we can contact you directly to book the shipment.

If your organization wants to become a Known Shipper.You can apply for a Precise Account Locator (PAL) on aacargo.com to start the TSA approval process. Once approved, you must send the specific items that you’re sending, which includes weight and dimensions, to Cargo.Comm@aa.com so we can contact you directly to book the shipment.

Please note that individuals will not likely be approved to become a Known Shipper. It is intended for organizations who will routinely send freight.



American Airlines Cargo minimum packaging requirements

Shipment must be properly packaged and labeled by the Shipper to ensure:

  • Safe transportation, with ordinary care in handling, including delivery to the Consignee (recipient) without loss or damage to other cargo or personnel
  • A minimum of 48 – hour transit time (for U.S domestic shipments):
    • Must be able to withstand 8 – 12 physical handlings on and off trucks, conveyors, carts, etc.
    • Must withstand pressure of 60lbs. per square ft (27 kgs. Per square ft.) on any surface, assuming the shipment may be at the bottom of a six-foot stack of cargo.
    • Must withstand a 12 – inch drop on any surface or corner (based on the National Safe Transit Committee Standards).
    • Must be able to tolerate 30 seconds in the rain during loading and unloading.
    • Must be free of exposed wires.
    • Must be able to slide on any surface.

Recommended items

  • Flashlights & extra bulbs
  • Battery-operated radios
  • Battery-operated lanterns
  • Alkaline batteries (in different sizes)
  • First aid kit
  • Duct tape
  • Rain gear
  • Insect repellent sprays (non aerosol)
  • Soap
  • Prescription medication
  • Over the counter medication
  • Sunscreen
  • Bandages
  • Adhesive tape
  • Antiseptic solution
  • Paper plates, cups, plastic utensils
  • Paper towels
  • Hand tools
  • Dust mask
  • Whistles
  • Extension cords

Recommended food items

  • Bottled water
  • Bottled juice
  • Non-styrofoam coolers for food and drinks
  • Canned foods
  • Dry pet food
  • MREs
  • Dry goods

Unacceptable for aircraft

  • Used generators
  • Used gas/oil powered equipment
  • Propane
  • Lithium batteries
  • Dangerous Goods
  • Aerosol Cans
  • Alcohol
  • Live Animals
  • High Value (value of $1500 USD and higher)
  • Strike anywhere matches
  • Gas/oil/petroleum products
  • Household cleaners
  • Bleach
  • Paints
  • Perfume
  • Tobacco
  • Firearms or Firearms Parts
  • Other dangerous goods, including dry ice

For all other questions, please contact our help desk.

800-334-5299

aacargo.helpdesk@aa.com


Current Operations Status

San Juan, Puerto Rico (SJU)
Limited operations underway

St. Thomas, U.S. Virgin Islands (STT)
Limited operations underway

St. Croix, U.S. Virgin Islands (STX)
Limited operations underway

St. Maarten, Saint Maarten (SXM)
Limited operations underway


Please check our alerts section daily as we slowly introduce service to these affected areas.


Red Cross

American Airlines has partnered with American Red Cross for many years. Please consider making a donation to the Red Cross if none of these options are feasible.