Bringing Your Pets Home:
American Airlines Offers Customers Front-Door Pet Delivery Service Provided by My Pet Cab

August 24, 2021
image of puppy in kennel being tended to by American Airlines staff

FORT WORTH, Texas — American Airlines has made pet travel easier through a new add-on service provided by the animal transportation experts at My Pet Cab, who offer pet owners a safe and seamless home delivery service for their furry friends.

Starting September 1, 2021, customers booking travel for their cat or dog through American can add a delivery ground transportation service to their reservation through an American Airlines Cargo dedicated pet booking agent. This means customers can welcome their pet at home instead of waiting at the cargo terminal.

When customers contact American to make a travel reservation for a pet, a booking agent can help them opt into the ground transportation service. Agents will provide an exact price quote for My Pet Cab’s services using the delivery address. The American agent can book both air and ground transportation at the same time and provide the customer with a single charge, preventing surprise costs and offering billing efficiency

“Pet owners have depended on our animal transportation expertise for 65 years, and we’re excited to combine our experience with My Pet Cab to offer this first ever front-door delivery service to our customers,” said Roger Samways, Vice President, Commercial for American Airlines Cargo. “Not only will this new add-on service save our customers time, but it also gives their pets a safe and comfortable ride home on the final leg of their journey.”

“My Pet Cab is excited to join American Airlines in bringing this new service to the customers of the nation's largest airline,” said Brett Furlong, CEO of My Pet Cab. “At My Pet Cab, we have combined industry leaders in transportation and pet handling, and we have invested heavily in vehicles and infrastructure to make sure our customers’ pets are transported in the ways we would want our own pets transported.”

Known for their compassionate and individualized approach to animal transportation, My Pet Cab will work directly with American to coordinate and complete the final miles of each pet’s trip. My Pet Cab team members — who are thoroughly trained in animal care and transportation — will deliver pets in a specialized My Pet Cab vehicle equipped with secondary air systems and electronic monitoring thermometers, as well as remote cameras and vehicle monitoring systems, prioritizing each pet’s health and safety on the ride home.

My Pet Cab Drivers will provide real-time text messages to give customers peace of mind. Pets will also have access to My Pet Cab’s 24/7 on-call veterinarians.

The new ground transportation service is available for pets traveling to Boston Logan International Airport, Charlotte Douglas International Airport, Chicago O'Hare International Airport, Dallas Fort Worth International Airport, Washington Dulles International Airport, Houston George Bush Intercontinental Airport, Los Angeles International Airport, Miami International Airport, Newark Liberty International Airport, New York John F. Kennedy International Airport, New York LaGuardia Airport, Philadelphia International Airport, San Francisco International Airport and Seattle-Tacoma International Airport.

Customers can also take advantage of select long-distance transportation service, allowing pets to fly into Los Angeles and travel in a My Pet Cab vehicle to locations in Las Vegas, Nevada; Phoenix, Arizona; Tucson, Arizona; and Palm Springs, California. These connections make it easier for customers to transport their pets during summer months — when temperatures are too high to accommodate animals at the airports in those locations.

Pet owners can start planning their animal’s trip at or by calling 1-800-227-4622.

About American Airlines Cargo

American Airlines Cargo provides one of the largest cargo networks in the world with cargo terminals and interline connections across the globe. Every day, American transports cargo between major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia.

About American Airlines Group

American's purpose is to care for people on life's journey. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company’s stock is included in the S&P 500. Learn more about what's happening at American by visiting and connect with American on Twitter @AmericanAir and at

About My Pet Cab

My Pet Cab is passionate about raising the bar in pet transportation across the U.S. through expert leadership by retired executives at FedEx to industry leaders in pet transportation with over 75+ years of experience. The team consists of 100+ drivers in multiple locations across the US. They have successfully handled the transportation of over 10,000 pets in the past 12 months and are proud of their over 2,500 five-star reviews.