We have an incredible privilege to be part of history by transporting COVID-19 vaccines.
Because of the complex nature of the vaccine, we've developed a short guide to help you book the COVID-19 vaccine with us to ensure it receives the right visibility and notification processes.
You can book your COVID vaccine shipment through our specialized COVID-19 Vaccine Desk. This dedicated team books and proactively monitors your shipment throughout its journey.
You can reach the desk between 4 a.m. and 11 p.m. CT at 1.888.733.1866 or by emailing EPXTC@aa.com.
COVID-19 vaccine shipments should travel as either ExpediteTC or Critical PPS. Please use the table below to determine what product to use for your shipment.
It’s natural to want to monitor your precious cargo from takeoff to landing, so we allow different types of trackers accompany shipments on our aircraft. These tracking devices below have been approved for carriage.
For the in-depth visibility and tracking you need, you will receive proactive notifications from our system that will notify you and your chosen contacts of the following events throughout the shipment's journey.
Protecting this critical vaccine is up to both of us, so there are a few things we'll need from you to ensure it receives the right service.