American Airlines Cargo implements policy to ensure fair booking

Fair Booking.

April 15, 2020

FORT WORTH – American Airlines announced it will be implementing a fair booking policy to address late changes or cancellations, effective May 1, 2020.

The policy represents American’s plans to mitigate unused space, especially when demand is critical. Cargo president Rick Elieson shared that it is imperative that all cargo space is put to its best possible use.

Understanding the challenges that shippers face in securing capacity, the new cancellation and fair booking policy still gives customers the opportunity to adjust their business with American and avoid extra charges. If a customer cancels up to 48 hours prior to scheduled departure or ships the amount in the original booking, no fees will apply.

Customers with shipments over 100kg will be responsible for paying a fee starting at $50 for late cancellation, late reduction in chargeable weight or failure to show. Full policy details can be found online at

American recently launched its new end-to-end management system in late 2019, which introduced an online booking platform and made it easier for customers to digitally review options and secure bookings.

"The technology implementation we started last year is an important step in our larger modernization effort," said Elieson. "The tools we now have allow us to be more nimble to both streamline and advance the way we do business. Similar to how passenger tickets evolved over the years, this policy allows us to be more efficient with limited inventory and better meet the needs of our customers."

About American Airlines Cargo

American Airlines Cargo transports cargo daily between major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia. Offering a variety of products and handling capabilities, American Airlines Cargo supports shipments from life-saving pharmaceuticals to mail and e-commerce on the world’s largest passenger network. Learn more at

About American Airlines Group

American's purpose is to care for people on life's journey. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company’s stock is included in the S&P 500. Learn more about what's happening at American by visiting and connect with American on Twitter @AmericanAir and at